Frequently asked questions

Orders How do I track my order?

Once your order ships, you will receive a tracking link by email. You can also view order status in your account.

Orders Can I change or cancel my order?

Contact us within 2 hours of placing your order. Once fulfilled, changes may not be possible.

Shipping Where do you ship?

We currently ship within the Netherlands and select EU countries. See our Shipping page for full details.

Shipping How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery is usually 2–5 business days depending on your location.

Shipping Is shipping free?

Free shipping on orders over €30. Standard rates apply below the threshold.

Returns What is your return policy?

Unopened products may be returned within 30 days. See our Returns page for eligibility and process.

Returns When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect your return.

Products Are your products authentic?

Yes. SoShoppy is an official retailer. Every product is sourced through authorised channels.

Products How do I choose the right layer?

Start with your concern on our Concerns page, or explore rituals for routine guidance.

Payments What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, and other methods shown at checkout.

Account Do I need an account to order?

No. Guest checkout is available. Create an account to track orders and save addresses.