Concierge
Returns
A calm, clear return process — because confidence should not end at checkout.
Process
Return process
1. Contact us at hello@soshoppy.com with your order number.
2. We will provide return instructions and a shipping label where applicable.
3. Pack the product securely in its original packaging.
4. Drop off at the designated carrier.
5. Refund processed after inspection.
2. We will provide return instructions and a shipping label where applicable.
3. Pack the product securely in its original packaging.
4. Drop off at the designated carrier.
5. Refund processed after inspection.
Eligibility
What can be returned
· Unopened, unused products in original packaging
· Within 30 days of delivery
· With proof of purchase
Opened skincare products cannot be returned for hygiene reasons unless faulty or damaged on arrival.
· Within 30 days of delivery
· With proof of purchase
Opened skincare products cannot be returned for hygiene reasons unless faulty or damaged on arrival.
Refunds
Refund timing
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
Shipping costs are non-refundable unless the return is due to our error.
Shipping costs are non-refundable unless the return is due to our error.